Q. How are we different from our competitors?
At YOGI GLOBALS, Customer satisfaction is our main aim and therefore we are unwaveringly committed to supply freshest, purest, and premium quality organic Products that are absolutely free from any contamination or adulteration. We firmly believe that the business is generated through mutually beneficial relationships and not by just producing items. And our beliefs encourage us to maintain honesty, transparency and quality so as to fulfill our customer's explicit as well as tacit requirements.
Q. How to place an order?
Browse and choose the product in our catalog. Place your orders through our websites or through emails at email@example.com, which will be responded during regular business hours. The orders will be confirmed only after receiving the 100% PAYMENT IN ADVANCE through the accepted modes of payment. You may also purchase our products directly from our e-store www.yogiglobals.biz
Q. What will be the order processing time?
The order processing time varies between 1-7 business days, primarily depending on the Ordered Quantity and Availability of Stock. We aim to dispatch all items that are in stock within 2 days after receiving the payment for your order. Goods that are not in stock shall be dispatched within 2 days after receiving the stock. For orders with small retail packing (25, 50, 100, 200, 250, 500 or 1000 grams), we need at least 2-5 working days depending on the ordered quantity and the required pouch size. For orders with private labeling, we need additional 3-7 working days for artwork and printing of the labels.
Q. What is minimum order quantity?
For the buyer's convenience, we have no specific Minimum Order Quantity. So you can order any quantity - 1, 2 or 5 kilograms every time. But with increased volume, you get more discounts. This is due to the basic expenses involved in various obligatory legal formalities concerned with any export shipment.
Q. What is the sample availability, time and costs?
The samples are available upon request and usually ready to dispatch within 24hrs. after receiving shipping cost in advance through PayPal or T/T. We do not charge the material cost for samples up to 50 g. for each individual products (if the total product cost of the entire sampling order is below US$3.0). But for sampling orders with product cost above US$3.00, we give a discount of US$3.00 from the total product cost.
Q. What is delivery time for sample shipment?
The samples are usually shipped via EMS, DHL, FedEx, TNT or UPS as preferred by you. You will receive the shipment within 3-15 working days and is subjected to vary depending on the method of transportation or parcel service used.
Q. What are the available packing types and sizes?
We can provide you any kind of packing, as per the specific requirements of the buyer. BULK PACKAGES vary from 10 Kg. to 50 Kg. depending on the bulk density of the products. The products are first packed in PE bags and then placed in HDPE woven bags and sealed or placed in corrugated cardboard cartons. Plastic film wrapping and strapping is done where necessary. Powders are also offered in HDPE drums with Poly liners. Liquids are packed in HDPE jerry cans. RETAIL PACKAGING can vary from 15 grams to 1 Kg. using different packing materials - both flexible and rigid. It can include Flexible poly pouches, Glass bottles or jars, HDPE/ PE bottles or jars, Metalized or laminated poly pouches, Multi layer stand up pouches with Zip lock and tear notch, Paper board cartons, Tea bags of different specifications with or without pouches, etc. For our herbal powder range, we usually offer Double Layer Packing (Vacuum Sealed LDPE Pouch + Aluminium Foil Pouch) in 15, 25, 50, 100, 200, 250, 500 and 1000 grams sizes.
Q. What type of Product Labeling do you provide?
We usually provide our Company's Detailed Label which contains basic details like Product Name, Botanical Name, Ingredients, Crop Details, Weight, Manufacturing Date, Expiry Date (Shelf life), County of Origin, and our Company's Contact Details, etc. But on your specific requirements, we can provide you UNLABELED POUCHES, or WITH STICKERS HAVING ONLY THE PRODUCT NAME, or YOUR OWN PRIVATE LABEL. But for Private Labeling, you have to pay the Graphic Designing and Printing Charges. Moreover, for the orders below 10kg., we cannot provide the private labeling.
Q. What will be the cost of Private Labeling?
The Private Labeling cost depends on various parameters like Size & Quantity of Labels, Availability/Non-availability of Label Graphics, etc. If you provide the ready-made label graphics in Editable Coral Draw format, Editable Photoshop format or High-Resolution JPEG format, then you need not to pay the graphic designing charges. But if instead of ready-made label graphics, you only provide your company logo, images & text for your labels, then you also have to pay the graphic designing charges for the each label design.
Q. Where We Ship?
We Ship Everywhere! If you can locate it on a map, we can ship it there. We have a long-established relationship with many shippers and will get your product to you quickly and efficiently.
Q. What are the shipment options available?
We ship to almost any location in the world through various shipping modes including Air, Sea or Courier Modes, as preferred by the buyer. For sampling and small orders, we provide door delivery within 3-7 business days through UPS, DHL, FedEx or TNT. We also have some cheaper shipping options like India Post Express Mail Service (Delivery: 7-14 business days) and Registered Mail Service (Delivery: 15-25 business days). Bulk orders are usually transported by sea, if the buyer does not require an especially fast delivery. For time-sensitive exports, we use air cargo mode as per the specific requirements of the buyer. We also offer optional Shipping Insurance to protect your package against any lost or damaged shipments.
Q. What are the pricing terms?
In general, the prices are quoted in US Dollars EXW Jaipur, India. We can also ship C&F or CIF to any port of your choice.
Q. How long are price quotes valid for?
Generally, we update our prices monthly. If a particular market is moving dramatically, we may update prices more frequently. So, normally any quote you obtain will be valid for the whole of the calendar month, however as from time to time we have a few special prices that may only be valid for a few days or weeks, we cannot guarantee that all prices are valid for any more than a few days.
Q. What are the available payment modes for samples and small orders?
For samples and small orders, we only accept 100% ADVANCE Payment via Bank-to-Bank Telegraphic Transmission (T/T) or PayPal. Please assure that our account receives the full invoice value; all banking charges and transfer fees are to be charged to yourselves and not subtracted from the amount owed to the Yogi Globals. Otherwise, we will remove the goods from your ordered products equal to the amount deducted from our bank account for the payment made by you. If you opt PayPal as the mode of payment, you have to bear the PayPal transaction fee: 4.4% + $0.30 USD.
Q. What will be the mode of payment for bulk orders?
For bulk orders, we accept payments only through Documentary Letter-of-Credit. The LC must be confirmed by any International Prime Bank and read as Irrevocable, Unconditional, Unrestricted, Divisible, Transferable, Stand-By and Unencumbered for entire shipment, valid for 75 days from confirmation date and Payable 100% At Sight upon presentation of shipping documents at seller's bank counter.
Q. Do you provide essential documents & certificates required for exports?
We always send all the essential documents like Commercial Invoice, Packing List, MSDS, Non-DGR Certificate, Copy of CoA, etc. along with the shipment that are essential for easy customs clearance without charging any additional cost from the buyer. But we do not supply the Paid Certificates like Phytosanitary Certificate, Certificate of Analysis (in Original), GSP Certificate of Origin for any order having the product cost less than US$900 for each individual product in that order. This is because all these certificates are issued using a specified application procedure and involve high certification fee that is usually higher than the total profit amount for that particular order. So, if you order small quantity and would need any of these certificate either for Customs Clearance or for your reference, you have to pay the full certification fee for that!
Q. What will be the delivery time for bulk orders?
We can deliver the goods anywhere in the World within 3-9 business days through UPS, DHL, FedEx or TNT. The delivery time for India Post EMS will be about 7-14 business days and for India Post RMS, it will be 15-25 days. The transit times in case of the Sea or Multi-modal shipments would be equal to or sometimes more than 25 business days. Please note that all the above describe our dispatch schedule, not when you may expect your package to be delivered. Time to delivery will depend on your chosen shipping method, location, time of year, and may involve delays beyond our control. And unless specifically advised, we cannot guarantee dispatch on the same day that your order is placed. We will always do our best to advise you of any service interruptions we know of or can predict. But we cannot accept responsibility for circumstances beyond our control, such as postal strikes, extreme weather conditions, other third party service failures, etc.
Q. Why to insure goods in transit?
Cargo insurance covers loss of or damage to goods while in transit by land, sea and air. We recommend you to insure the goods in transit; and it is advisable to get insurance covered at destination because in case of damage to the product, the claim process is simplified at your end. We can get insurance cover for you if insisted and the insurance charge will be added to the cost.
Q. Is it possible to get pre-inspection done?
Yes, you may arrange a pre-shipment inspection of the ordered products once they are ready to be packed. For this purpose you can come down personally, send a representative or if required we can get the inspection done through certified agents.
Q. We do not know how to import! Can you help?
Don't worry at all, we will provide you step by step guidance about all aspects of the importing process. With our vast experience in export of our products to various countries worldwide, and commitment to customer satisfaction, we assure you the best services and prompt response to any solutions needed from your side.
Q. How to cancel an order?
You may, at any time up to dispatch of the items ordered, cancel or amend your order by sending an e-mail to: firstname.lastname@example.org. As we usually ship the goods within 24-48 hours of receiving an order, you have to submit a cancellation request within 12-24 hours of ordering. If it has not already been shipped, you will receive a full refund for the items you have cancelled usually via the same method of payment used to place your order. Once an order has shipped, the products must be returned to reach our office within 30 days from date of purchase to be eligible for a full 100% product refund. Shipping will not be refunded on return products. It is the customers responsibility to ship returned products to us before the 30 day money back guarantee period elapses. Please allow 3 - 5 business days for your returns to arrive to us. Yogi Globals is not responsible for the cost of shipping back returned products.
Q. What are your Return & Refund Policies?
We wish to ensure your absolute satisfaction with our products so we offer customers a 30-day money-back guarantee. If for any reason you are unhappy with the products you received, contact us at email@example.com and we will process your return. You should return the Purchased product(s) within 30 days of the invoice date for a full product refund, keeping the following in mind :
Q. Do you refund for Refused Shipments?
- Goods should be returned within 30 days of the invoice date.
- Refunds for returned products will be issued only for the amount of material returned in its original condition and packing. Original condition means unused, unopened, undamaged, with the packaging and any tamper-proof seals intact.
- The return package should be insured and traceable. We are not responsible for any lost packages.
- We will not refund original shipping & handling fees or return shipping & handling fees except in the case of manufacturer's defect.
- We will not refund or re-ship any customer whose orders are not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as un-deliverable and returned to us.
- We will refund your money within 7 days of receipt of the returned product(s).
- Refunds for valid claims will be made via the same method of payment as used to place your order.
- Returned goods are to be accompanied by a note showing your name, the date of order and the invoice number, and should be shipped to the following address: Yogi Globals, 5B-29, New Housing Board, Shastri Nagar, Bhilwara - 311001, Rajasthan, India.
- We'll provide the full product cost, forward shipping charges as well as return shipping charges, only if your return is the result of our error (damaged, defective, unsatisfactory or incorrect product, etc.). In other cases, the forward & return shipping charges will not be refunded!
If you decide to refuse any shipments from Yogi Globals, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Yogi Globals. This amount will be subtracted from your refunded balance. But if the shipping cost is higher than the total product cost, you have to bear the forward and return shipping fee, duties & taxes, etc. So, please choose the products wisely, read all the T&C carefully and then place your order !