A. At YOGI GLOBALS, Customer satisfaction is our main aim and therefore we are unwaveringly committed to supply freshest, purest, and premium quality organic Products that are absolutely free from any contamination or adulteration.
We firmly believe that the business is generated through mutually beneficial relationships and not by just producing items. And our beliefs encourage us to maintain honesty, transparency and quality so as to fulfill our customer’s explicit as well as tacit requirements.
Q. How to order?
A. Orders can be placed through email at email@example.com (firstname.lastname@example.org)
We will confirm your order, including availability and price, within 24 hrs.
Q. What is production lead time?
A. The Lead time varies between 1-7 working days, primarily depending on the Volume and Nature of the product. For most products, we can arrange next day pick up at one of our own warehouses.
Q. What is minimum order quantity?
A. As such, for buyer's convenience, we have no specific MOQ. But with increased volume, you get more discounts.
Q. What is the sample availability, time and costs?
A. The samples are available upon request and usually ready to dispatch within 24hrs. after receiving advance payment through Telegraphic Transmission (Bank-to-Bank), Western Union or PayPal. Sample products have charge which includes retail price and freight fee. But if you place a bulk order in the future, we will refund you the sample fee (only the product cost of sample) from that bulk order.
Q. What is delivery time for sample shipment?
A. The samples are usually shipped via EMS, DHL, FedEx or UPS as preferred by you. You will receive the shipment within 3-15 working days and is subjected to vary depending on the method of transportation or parcel service used.
Q. Where We Ship?
A. We Ship everywhere!
If you can locate it on a map, we can ship it there. We have a long-established relationship with many shippers and will get your product to you quickly and efficiently.
Q. What are the shipment options available?
A. By Sea, Air or Courier, as preferred by our customers.
Q. Why to insure goods in transit?
A. Cargo insurance covers loss of or damage to goods while in transit by land, sea and air.
We recommend you to insure the goods in transit; and it is advisable to get insurance covered at destination because in case of damage to the product, the claim process is simplified at your end. We can get insurance cover for you if insisted and the premium charged in India for this is 7% which will be added to the cost.
Q. What are the pricing terms?
A. In general, the prices are quoted in US Dollars FOB India, any port.
We can also ship C&F or CIF to any port of your choice.
Q. How long are price quotes valid for?
A. Generally, we update our prices monthly. If a particular market is moving dramatically, we may update prices more frequently. So, normally any quote you obtain will be valid for the whole of the calendar month, however as from time to time we have a few special prices that may only be valid for a few days or weeks, we cannot guarantee that all prices are valid for any more than a few days.
Q. What are the different modes of payment available?
A. For orders less than US$3000, we would prefer payments 100% in advance via Telegraphic Transmission (Bank-to-Bank) or PayPal.
For bulk orders, we accept payments only through Documentary Letter-of-Credit. The LC must be confirmed by any International Prime Bank and read as Irrevocable, Unconditional, Unrestricted, Divisible, Transferable, Stand-By and Unencumbered for entire shipment, valid for 75 days from confirmation date and Payable 100% At Sight upon presentation of shipping documents at seller's bank counter.
Q. How much time does it take to deliver products?
A. We can deliver the goods anywhere in world within 7 days through Air lifting and 40 days through shipment.
Q. Is it possible to get pre-inspection done?
A. You can arrange for a pre-inspection of the ordered products once they are ready to be packed. For this purpose you can come down personally, send a representative or if required we can get the inspection done through certified agents.
Q. We do not know how to import! Can you help?
A. Don’t worry at all, we will provide you step by step guidance about all aspects of the importing process. With our vast experience in export of our products to various countries worldwide, and commitment to customer satisfaction, we assure you the best services and prompt response to any solutions needed from your side.